SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of curtains INN (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quite compliant thank you
ok! thanks
On the blanket 220x240 duvet cover is large, it's a pity that the sheet is no more, I have a mattress 180x200x30, it almost does not stick, and there everything is good, the color is saturated, it looks beautiful.
Beautiful but the bed sheet is too short !
Size was smaller than expected
Excellent Product, good quality. The color corresponds to the picture.
Look the same as the picture, fine quality for the price.
Thanks for the parcel. Bed set of good quality and shipping very fast.
Good but it is not enough for my single bed, can it be exchanged for a bigger size?
exactly as described and packaged very well! i expected a cotton material but the sheets are more of a “paper-like” material. i still love it and would definitely buy more from this store!
This came very quickly, within 2 weeks to Washington state. The color is just what I wanted, soft. I washed it before put it on, quality is awesome. I strongly recommend ( ˘ ³˘)♥
very good, true to size
Set cute, delivered in 2 weeks, thanks to the store.
I am surprised, the order arrived very fast, the colors are very nice as well as the colors, it does not seem to be a blanket for the winter, but still it is fabulous
They’re awesome... As in photo... Very very good quality & very fast delivery... Big thanks to the store... Recommended & trustworthy
Compact packaging. Pleasant fabric, color and quality correspond to the description. The seams are not ideal, but do not spoil the overall picture. No smell. Delivery to st. petersburg 29 days. I'll order more
Amazing bed! Odorless, very well packed. It came quickly.
Super Bettwäsche, Werde Nur order here. All who beschrieben. Bin total zufrieden.
Very nice material. Well packed. I recommend it further