SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of curtains INN (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely bedsheets...ordered 2 sets...very good quality!! Very quick delivery in spite of covid.Seller put in a free hand towel !
BEAUTIFUL. Very much as described. Most happy, very fast delivery (worth paying for that!), HIGHLY recommend store. Good quality bedding.
Thank you or the gift it was very nice of you the pakeg was will kept. love the bag that came with it.. Recommend the store
Excellent bed!) corresponds to the claimed. Thank you so much. To messages, the store reacts instantly. Thank you for the present. Recommend.
Very good quality. The only drawback is that we ordered a fitted sheet and got a regular one.
In this mess of covid-19 I just want to take a pause to let you know how pleased I am with the bedding set. The color is sublime and fabric is simply wonderful!
Buttery weave cotton bedding set. I am 100% satisfied. Delivery was quick by UPS to the door, special thank you for that!
Very very barutiful stuff, great quality, and shipment veeeryyy fast-2 weeks ! Bravoo
Ordered two sets, came very quickly quality just the bomb all in the brand package also and gifts put))
Beautiful bedding set, I ordered the 6 pieces set with 4 pillowcase.
First impressions: heavy, smooth and well packaged. Measurements fit my king-sized bed well. The colour is more towards the green (mustard) than it shows in my photos. Beautiful though and corresponds the website's pictures. Let's see how they wash and were...
I was impressed in the picture with the color of bed linen, in reality the bright yellow turned out to be mustard (sand) color, and bright blue birds in reality turned out to be dark blue. The quality of the fabric was satisfied-as expected.
In love with this set. Totally worth the wait. Don’t even hesitate. This is gorgeous! Thank you
beautiful i love it!!
I love the set very much, fabric so smooth. well packed and small presents inside Thanks for your business
Very high quality. The cloth is heavy and not translucent at all. It has a nice texture and a subtle sheen that doesn't look gaudy or artificial, but elegant. The buttons seem to be real mother of pearl, which adds to the overall high quality of the product, as does the good printing. The shipping was quick and free, which is very convenient. The store was also very accommodating and helped me after making a mistake in the original order.
I love it Very nice
Very beautiful bed linen. As in the picture. Satin cotton 100%. The linen was packed in dust. DHL shipping in 10 days. Shipping is free. Received as a gift a terry towel and a beautiful pocket with a floral print. Thank you store!!! I recommend this company!!!