Product Details

Dear Customer:

Please read the following contents before purchase.

1,There maybe some color differences between photos and real products,if you can not accept the color differences,pls think carefully before purchase.

2,Some color fading and size shrink is inevitable when washing in the first time

3,Manual measurement,3-5cm error is normal.

4, These sets do not include any comforter or fillers for duvet cover or pillowcases

5,If the bedding is over 2kg,will ship in 2 parcels if shipping via china post mail

6,if you are from Brazil and choose the shipping way by fedex,UPS,DHL,etc,,pls offer your CPF or CNPJ,or we will ship via China post air mail.

7,For some remote area,you have to pay extra shipping fees,we will check and send you an message,or we will ship via china post air mail.

8,If you have special request for declared value,pls leave a message when purchasing.we usually declare default value lower than the price you pay.We are not responsible for any tariffs and custom charges.

Pls note that this is not pure silk bedding.

The set does not include any comforter or quilt for Duvet cover!

Detail:

Each size includes:

Twin:1pc Duvet cover(150x200cm)

+1pc bedsheet(170x230cm)

+1pc pillow case(45x74cm)

Queen:1pc Duvet cover(200x230cm)

+1pc bedsheet(230x250cm)

+2pcs pillow case(45x74cm)

King:1pc Duvet cover(220x240cm)

+1pc bedsheet(230x250cm)

+2pcs pillow case(45x74cm)

Bedding Maintenance:

1.This product is for home design, and it is easy to use and clean.

2.Dry it at ventilated place after washing.

3.Wash separately from the dark color and light color is strongly recommended.

4.If there is lace or pendant, remove it first before washing.

Washing instructions:
1. Use water with temperature below 30 degrees below the
2. Drop neutral detergent solution into the water first and put in the bedding till the liquid integrated fully into the water.
3. Wash it for no more than 30 minutes.
4. Dry it on opposite face. Do not expose it.

Shipment :

1.Items are only shipped after payment is received.

2.We will choose different Expresses to deliver the goods depend on your locations. We ship via ESM,DHL,UPS,TNT,FedEx and so on,

3.We are not responsible for any accidents,delays or other issues which are the responsibility of the shipping service.

4.Any import charges or fees are the buyer’s responsibility.
5.Please check out your ADDRESS carefully when processing order.
6.Feel free to Contact us with any question,we will offer you best service.

Feedback:

1.We rely on our Alibaba reputation and customer satisfaction to succeed.Therefore,your feedback is extremely important to us,please leave good feedback to us if you get satisfied with our goods and service.
2.We care about our valued customers,and will always try to help you.
3.Please give us the opportunity to resolve any problem.We understand the concerns and frustrations you might have,and will try our best to resolve the issues.
4.Please contact us before leaving any negative feedback or opening any dispute on the site.We will help you to resolve the problem.

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of curtains INN (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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