SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of curtains INN (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The curtains are received, the fabrics are very good, there is no color difference, the store hooks are all worn, and they will be installed in the new house in a few days.
Customer service was excellent! My curtains were customized and upgraded to express shipping! Items received in good condition. My only concern is the color I got was not the dark green that I would have preferred which is more to ink green. Nevertheless the sewing is good and tidy. The blackout also works about 90% darkness. I would definitely recommend buying but do take note of the color.
Perfectly as the description. Give good darkening.
Mooiiii!
Trop contente des rideaux, couleur magnifique, je recommande ++
The curtains are installed, and the house is instantly upgraded, and the effect is very satisfactory! The master came to the door in time and the service attitude was very good,
The quality is also very good.
Fast delivery, great quality, great discounts, thank you!
I received goods, as described with hooks that I required. Good quality, matched price. Highly recommended.
Very happy with this product. Great quality. Despite long shipping delays, they were definitely worth the wait. Would order again with a different shipping option.
Very beautiful curtains. The parcel went exactly a month. But The Courier brought it straight home.
Very accurate. The store was very humble and helpful in every question/requests made. Took the trouble to actually show the material and made suggestion. Appreciate the seller very much. Made my second purchase recently. Thank you very much.
Very fast delivery beautiful material I do highly recommend thank you so very much I will be ordering in the future from them and recommending them to all my friends
Curtains blackout 100%, excellent quality! Color and velvety give refinement. Everything is very neat, qualitatively. Very grateful to the store for such chic curtains. I definitely recommend the product and seller! Prosperity store, thank you.