SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of curtains INN (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good Quality
Just like on the picture
Nice
The store has sewn curtains according to my size, everything is neat. The seams are even, nothing sticks out. Delivery to Moscow month. I recommend. After hanging, I will add a review
I liked everything! Dense, color beautiful
You get 1 curtain not a pair so make two orders to have a pair
Appears as described. Arrived 12 days from the date of purchase. Securely packed. Works well at keeping light out. Heavy material. A little shiny almost like satan. Good communication with the company.
wonderful color.fast!
Nice color
Fast shipping.High shading.
Luxury curtains good quality, High shading, I like the deep gray color. Fast shipping.
The order came for 21 days. Very good curtains.
Excellent blackout curtains! Reached quickly! The store fulfilled my request and made the curtains of the desired length, for which he thank you very much. Stitched everything is quite reliable, there are no puffs, the threads are matched in color. Recommend product and seller!
High shading! It is so cool decor my house.I recommend it.
Wonderful coffee color, nice sewing,fast delivery!
Fast delivery. Compliant product
Quality is good. Thick. velvet. Darkened completely sunlight.
Products arrive very quickly and in accordance with the request I recommend this store
Beautiful color blackout curtains and fast delivery. I like it.
Everything is perfect, i join all the enthusiastic reviews: sewed in 3 days, sent quickly, the light does not pass at all, look very good, the store answers all questions and immediately.
Nice quality.?Good product.?Perfect ?Excellent store and excellent communication, shipping was moderate.
Nice product,thank you very much
Curtains liked. Everything is sewn neatly. Blackout by 90%. Brought the courier sdek, after the call. It was about three weeks, not served. You could be more authentic, but i already made a mistake with the size.