SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of curtains INN (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really good quality for the price love it! so cute! the pillow cases are a bit small for the more fluffy pillows but its okay and fast shipping. stichtes are coming apart at the zipper tho but fixable!
Beautiful thank you
Love it! This bedding set feels really nice and has a pop of color without being too girly. The base color is white, and there's some taupe colored feather pattern. The zipper worked very well, and it's hidden. I definitely prefer the zipper closure rather than buttons. This duvet cover is also reversible, the pattern on both sides is different, this is exactly what I want. I'm very happy with this product, and you really can't beat the price. I've been searching for a bed set at the home goods stores, This product is really affordable compared to other stores. This is an easy and inexpensive way to switch up your decor for spring/summer time. I attached some photos, I hope to help other buyers.
I really like the plaid pattern. So, I bought the grid design and it is lovely.However, I accidentally made a mistake when I ordered, but the store sent me the bedding I wanted, thank you.The quality, for the price, is unbeatable. It is not as soft as the bedding set at Ikea (but those are also way more expensive), but this one is still soft and not at all uncomfortable to cuddle up in. It also looks great, and if you get tired of the grid design, you can just flip, that is completely different and will give you a totally different look if you want it/like to change up your bedroom once in a while. Oooh and compared to the Ikea bedding sets, this one has an awesome zipper, the Ikea ones have those annoying buttons. I'm extremely happy with the quality, price, and the overall order/delivery of this product.
Quality for such a price is good, Love it! Thanks store. More blessings to your online shop.
This duvet set has such a great design. It is very modern. I got the white and black design and it looks exactly as pictured. I threw it in the washer before washing and the sheet and pillow cases came out perfect. It’s really soft and feels comfortable and cozy. Love that it has zippers so you can easily inset comforters in. Overall, a great set at a very competitive price!
I'm loving this set. It fits perfectly and looks amazing. Great quality, and I love that it zippers closed instead of just having a few buttons or ties that never stay closed. The insert can slip around a little bit because there's nothing to secure it inside, but it hasn't been a big problem for me. It's easy enough to adjust.
Delivery is fast enough. The aterial is good in quality, does not shed, pleasant to the body, the coloring is gentle. In general, very satisfied, especially for such a price! I will order more!
Pattern very beautiful, material also OK. No smell. I recommend!
Thank you very much to the store for the quality goods.I liked the set, the fabric is soft, odorless, the color of saturation.
Delivery is fast, the quality is excellent,I recommend this store
The product is excellent. There is courier delivery. I recommend the store and the goods.
The kit is not bad. Good quality and beautiful! good product I recommend. Satisfied!!!